Refund policy

Last updated: November 24, 2025

At ZetGSM, we want you to love your new case and accessories. Because many of our products are print-on-demand (made especially for you), our return rules are a bit different from a typical store.

1. General return window

We have a 30-day return policy for eligible items, which means you have 30 days after receiving your order to request a return.

This 30-day return policy applies only to non-custom, non-personalized items (for example, certain standard accessories that are not printed or made-to-order).
Print-on-demand and custom items (such as custom phone cases or accessories made after you place the order) are only eligible for return or replacement if they are defective, damaged, or you received the wrong item. They are not returnable for change of mind, wrong model chosen, or dislike of design.

To be eligible for a return (where returns are allowed):

Your item must be in the same condition that you received it: unused, unworn, with all packaging included.
You may also need the receipt or proof of purchase.

2. How to start a return

To start a return, please contact us at contact@zetgsm.com

If your return is accepted:

We’ll send you instructions on how and where to send your package.
In some cases, we may provide a return shipping label; in other cases, you may be responsible for return shipping costs (we’ll clarify this in our reply).

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question about returns at contact@zetgsm.com

3. Damages, misprints, and wrong items

Because many products are made-to-order, it’s very important you check your order when it arrives.

Please inspect your item as soon as you receive it and contact us as quickly as possible (ideally within 7 days) at contact@zetgsm.com if:

the item is defective or misprinted
the item arrives damaged
you receive the wrong model, size, or design

When you contact us, please include:

your order number
clear photos or video of the issue
a short description of the problem

We’ll review the issue and, if approved, we will usually offer a replacement or refund, depending on the situation.

4. Exceptions / non-returnable items

Due to the nature of our products:

Custom / print-on-demand items (e.g., phone cases and accessories printed specifically for your order) are non-returnable for:
- change of mind
- ordering the wrong phone model
- ordering the wrong size
- not liking the design or colors in person

They are only returnable if defective, damaged, or incorrect.

We also do not accept returns for:

Gift cards
Items marked as final sale or non-refundable at checkout

If you’re unsure whether your item is returnable, please email us at contact@zetgsm.com before placing your order or before sending anything back.

5. Exchanges

Because many items are made-to-order, the fastest way to get what you want is usually:

Contact us to check if your item is eligible for return.
If the return is approved, send the item back as instructed.
Place a new order for the item/model/design you prefer.

For defective, damaged, or wrong items, we may send a replacement without requiring a return, depending on the case and our production partner’s policy.

7. Refunds

Once we receive and inspect your return (if a return is required), we will notify you by email whether your refund has been approved or rejected.

If approved:

We’ll issue a refund to your original payment method.
Banks or card issuers may take up to 10 business days (or more) to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you still don’t see it, please contact us again at contact@zetgsm.com and we’ll help you investigate.